This Refund Policy applies to paid subscriptions for Ubour, operated by ASNB Smart Solution. Digital access begins when payment is confirmed.
Eligibility
You may request a full refund within 7 days of a successful payment if there has been no substantial practice activity on the account after purchase.
“Substantial practice activity” means any of the following after the payment time: starting a mock exam; or answering 20 or more practice questions in total.
When refunds are not available
Refunds are generally not available if: more than 7 days have passed since payment; substantial practice activity has occurred; the request relates to exam results or personal study outcomes; or the account was suspended for Terms of Service violations (such as account sharing or content redistribution).
How to request a refund
Email [email protected] from the same email address registered on your Ubour account.
Include: your full name, account email, approximate purchase date, plan name, and a short reason for the request.
You may also submit a message through the Contact page. We typically review refund requests within 1–2 business days.
How refunds are processed
If approved, we refund the original payment through Moyasar to the original payment method and cancel the related subscription access.
After we issue the refund at the payment gateway, bank posting times usually follow Moyasar’s guidance: mada often 1–3 business days; credit cards often 7–14 business days (weekends excluded). Exact timing depends on your bank.
Contact
Refund and billing support: [email protected] Product website: https://scfhs.asnb.sa Operator: ASNB Smart Solution